Assurance Plans

If a trouble is on our side (wiring on the outside of a building or any routers, set top boxes and any other equipment which MTC retains ownership), we will fix the problem without a charge. However, wiring on the inside of the building, telephones, wireless routers, remotes, etc. are the responsibility of the customer.

Selecting the Assurance plan that best fits your needs can provide you peace of mind and save you money. The Assurance plans cover all services at a single address for one price.

Basic Customer Assurance Plan

$2.50/month per physical address – all services covered

Premise and hourly charges waived on inside wire and jack repairs to phone, TV and Internet during business hours (Monday - Friday 8:00 am to 5:00 pm – excluding holidays).
Customer responsible for cost of materials used
Term length 1 year

Elite Customer Assurance

Plan with Voice Mail

$9.50/month per physical address – all services covered

Includes Basic Customer Assurance Plan coverage
Covers 8:00 am – 10:00 pm non-business hours repairs
Allows for 2 'free trips' per calendar year for troubles not caused by inside wiring or jacks (e.g. Equipment unplugged, bad batteries, reprogram remote, set up wireless router, etc.)
Voice Mail on one line (regularly $3.00/month)
15% off certain customer owned equipment purchases
Eligible for various specials and drawings throughout the year
Term length 1 year

Customer Assurance Plans Exclude:

Improperly installed wiring.

Damage caused by intentional acts of destruction or problems caused by fire or Mother Nature.

Troubles on Multi-line phones (key systems).

Charges Without Assurance Plans:

Premise Visit - $45.00
Labor - During Business Hours $50.00/hour minimum 1 hour
Labor - After Business Hours $100.00/hour minimum 1 hour

Here are some examples of how our Assurance Plans can keep you covered:
1) A customer calls into repair at 2:00 pm on a weekday and says one phone is not working. A technician comes out to troubleshoot the problem. The technician finds the trouble is in the customer's inside wiring.
No Assurance Plan: Customer will be charged a minimum of $95.00 plus materials
Basic Assurance Plan: Customer will be charged only materials
Elite Assurance Plan: Customer will be charged only materials at a 15% discount price

2) A customer calls into repair at 6:00 pm on a weekday and says their Video is not working. A technician comes out to troubleshoot the problem. The technician finds the trouble is in the customer's inside wiring.
No Assurance Plan: Customer will be charged a minimum of $145.00 plus materials
Basic Assurance Plan: Customer will be charged a minimum of $145.00 plus materials
Elite Assurance Plan: Customer will be charged only materials at a 15% discount price

3) A customer calls into repair at 8:00 pm on a Saturday because their internet is not working. A technician comes out and finds the customer's wireless router is not working properly.
No Assurance Plan: Customer will be charged a minimum of $145.00 plus materials
Basic Assurance Plan: Customer will be charged a minimum of $145.00 plus materials
Elite Assurance Plan: Customer can use this as one of their 2 'free trips' per calendar year